does total wine take returns without receipt

[DiRuby]

Based on the official customer service and returns policy of Total Wine & More, the company does permit returns without an original receipt, albeit with specific conditions. The policy stipulates that for a return processed without a receipt, the customer will be offered an exchange or in-store credit. A direct refund to the original form of payment is not available in this scenario.

The value of the exchange or in-store credit is determined by the item’s lowest selling price recorded within the 60 days prior to the return. This provision is contingent upon the general return eligibility of the product. All returned items, regardless of receipt status, must be unopened and in a re-sellable condition. The policy explicitly excludes the return of any items that have been chilled.

Furthermore, there are specific limitations on certain product categories. The return of wine, beer, or spirits is only accepted if the product is demonstrably corked or flawed. Items such as gift cards, special orders, and products designated as final sale are considered non-returnable under any circumstances. Therefore, while a receipt is not an absolute requirement for a return, its absence alters the form of compensation and is subject to the standard eligibility criteria for the merchandise.