does total wine and more take returns

[OBennett]

Yes, Total Wine & More accepts returns on most items. According to their policy, you can return products to any of their store locations as long as the items are in a condition that can be resold. For a successful return, you will need to present the original receipt or a gift receipt.

Based on customer experiences, this policy is particularly useful for events, as you can return unopened and unchilled wine, beer, and liquor. It is important that the items have not been chilled, such as beer that was put on ice, as this can affect their resalable condition.

For items purchased online that arrive damaged, spoiled, or incorrect, you should contact the Total Wine & More Customer Care team directly. They will assist you with a potential replacement, credit, or refund. They may ask you to hold onto the item, as they might arrange for it to be picked up.

Please be aware that all returns are subject to local laws and regulations, which may vary by location.