Will the 4S store replace a new car battery if it's dead?
2 Answers
If the battery depletion is caused by quality issues, and the battery is still under warranty with the vehicle properly maintained, you can request the 4S store to replace it under warranty. Signs of a failing car battery are as follows: 1. Difficulty starting the car: If the car suddenly has trouble starting without other factors, it may be a sign that the battery is about to fail. 2. Dimming lights when idling: For example, when waiting at a red light or temporarily parked, the headlights suddenly dim. This is because the engine's charging power decreases during idling. 3. Battery warning light on: When the battery warning light comes on, it reminds the owner to go to a repair shop for battery inspection and maintenance. 4. Normal driving usually, but occasionally the car has no power after parking and restarting: This is because when the battery life is nearing its end, the starting current is insufficient, causing an increase in oxide on the battery terminals, resulting in a complete power loss.
I've been there too – buying a new car only to have the battery quit shortly after. This is mostly caused by quality or manufacturing defects. Generally, new cars come with a full vehicle warranty, and the battery is usually covered for replacement within 3 years or 100,000 kilometers. However, the 4S dealership will first run diagnostics to determine the cause. If you haven’t done anything extreme, like leaving the lights on during long-term parking or failing to start the car regularly, they’ll likely replace it for free. But if the diagnostics show it’s due to poor usage habits, you’ll have to pay out of pocket—a new battery isn’t cheap, costing at least around a thousand yuan. My advice is to contact the 4S dealership’s after-sales service immediately—don’t tough it out. They have professional tools to diagnose the root issue. Also, pay attention to dashboard warnings during daily driving to avoid prolonged battery drain, which helps extend its lifespan. If the dealership won’t cover the replacement, don’t panic—check prices at third-party repair shops, but stick with reputable brands for peace of mind.
