Will the 4S store replace a new car battery if it runs out of power?
2 Answers
If your vehicle is within the warranty period and meets the warranty conditions stated in the manual, it can be repaired or replaced free of charge. If it is beyond the warranty period or damaged due to human factors, it cannot be claimed. Reasons for battery depletion include: Personal usage issues: Short driving distances leading to insufficient battery charging, prolonged use of high-power electrical appliances, or electrical devices left on after locking the vehicle. Vehicle quality issues: Battery quality problems causing insufficient power storage, short circuits or open circuits between battery poles, loose battery terminal clamps, or vehicle leakage. Since the actual vehicle cannot be inspected, an accurate fault diagnosis is not possible. It is recommended that you contact your local 4S store for testing and repair. If the battery depletion is caused by quality issues and the battery is still within the warranty period with proper maintenance, a claim for replacement can be made.
My new car was only a few months old when the battery suddenly died last week, leaving the entire vehicle unable to start. The 4S dealership explained that new car batteries typically come with a one to two-year warranty. If the battery failure is due to quality issues or natural depletion, they generally replace it for free. However, it's important to note that this must be within the warranty period and not caused by improper usage on your part, such as leaving the headlights on overnight or overloading the battery with aftermarket audio modifications. During my visit, they first conducted a battery test on the car. After confirming it wasn't my fault, they promptly replaced it with a new battery—the whole process was very quick. I recommend checking your vehicle's warranty manual, as it outlines these details clearly. A heads-up: towing services might be at your own expense, so don't push your luck like I did by struggling to the roadside for help. Also, during routine maintenance, ask the 4S dealership to check your battery's health—it can prevent such hassles.
