Will the 4S Store Help with Scratches on a Newly Purchased Car?
4 Answers
New car scratches are not handled by the 4S store. This is because scratches on a new car are considered human-induced factors and not vehicle quality issues, hence they are not covered under warranty. However, you can opt to file an insurance claim, have the loss assessor evaluate and determine the damage before proceeding with repairs. This approach can help avoid unnecessary repair costs that may not be reimbursable. Tips to prevent scratches on a new car: 1. Affix a novice driver sign: Placing a novice driver sign can serve as a reminder for vehicles behind to maintain a safe distance. 2. Choose the appropriate lane: When driving on narrow roads, try to stay on the left side. New drivers often struggle with judging distances on both sides, but their ability to gauge the left side is slightly better than the right. Therefore, driving in the left lane tends to be safer. 3. Be cautious when making U-turns: Always check the traffic signs and observe surrounding vehicles before making a U-turn to ensure safety. 4. Safe reversing: Always slow down and use the rearview mirror and reversing camera to allow yourself time to react. This helps in promptly responding to any unexpected situations. Regular practice with the rearview mirror can enhance your driving skills.
As an experienced driver with years behind the wheel, don't panic when encountering new car scratches. While 4S shops can indeed help with repairs, such minor accidents usually aren't covered by free warranty services - you'll need to pay out of pocket. When my car got scratched before, I drove straight to the 4S shop. After assessment, they offered options like repainting or part replacement. Though pricier than roadside shops, their professional work made it look brand new afterwards. My advice: first photograph the scratch location, then call the shop for service details. Costs typically range from several hundred to over a thousand yuan depending on damage severity. Check if your car insurance covers such repairs - comprehensive coverage on new cars might mean partial insurer contribution. Don't delay treatment as minor damage can rust over time, affecting appearance. Also, novice drivers often make this mistake - frequent mirror checks and maintaining distance can prevent many such incidents.
I just got a scratch on my brand-new car and felt so heartbroken that I immediately rushed back to the 4S store to ask about it. They said it could be fixed but at a cost, not covered by warranty. After inspection, the technician gave me options: a light touch-up paint job costing a few hundred yuan, or more expensive part replacements if it was severe. I opted for the paint job and picked up the car a week later—the result was quite good. My advice to new car owners facing similar issues: don’t hesitate to visit the 4S store. Their service is professional, and they follow original factory processes without cutting corners. Also, check your insurance policy when buying the car—if it’s comprehensive coverage, some costs might be claimable. Drive more carefully from now on, especially when parking or turning, as beginners can easily get distracted and hit something. Sharing my experience hoping it helps others—never skimp on repairs by going to unofficial shops.
A newly purchased car with scratches can definitely be handled by the 4S store, but this falls under repair services, not free warranty. The cost varies from person to person; painting might cost several hundred yuan, while replacing parts is even more expensive. I recommend comparing with external repair shops. The advantage of 4S stores lies in guaranteed quality without using substandard paint. Remember to take photos for evidence before consulting the store for detailed quotes. If you purchased comprehensive insurance when buying the car, check if it covers accident repairs, which could save a lot of money. In short, don’t delay the process; the sooner it’s fixed, the sooner you can rest easy.
