Will the 4S Store Help with Scratches on a Newly Purchased Car?
2 Answers
New car scratches are not handled by the 4S store. This is because scratches on a new car are considered human-induced factors and not vehicle quality issues, hence they are not covered under warranty. However, you can opt to file an insurance claim, have the loss assessor evaluate and determine the damage before proceeding with repairs. This approach can help avoid unnecessary repair costs that may not be reimbursable. Tips to prevent scratches on a new car: 1. Affix a novice driver sign: Placing a novice driver sign can serve as a reminder for vehicles behind to maintain a safe distance. 2. Choose the appropriate lane: When driving on narrow roads, try to stay on the left side. New drivers often struggle with judging distances on both sides, but their ability to gauge the left side is slightly better than the right. Therefore, driving in the left lane tends to be safer. 3. Be cautious when making U-turns: Always check the traffic signs and observe surrounding vehicles before making a U-turn to ensure safety. 4. Safe reversing: Always slow down and use the rearview mirror and reversing camera to allow yourself time to react. This helps in promptly responding to any unexpected situations. Regular practice with the rearview mirror can enhance your driving skills.
As an experienced driver with years behind the wheel, don't panic when encountering new car scratches. While 4S shops can indeed help with repairs, such minor accidents usually aren't covered by free warranty services - you'll need to pay out of pocket. When my car got scratched before, I drove straight to the 4S shop. After assessment, they offered options like repainting or part replacement. Though pricier than roadside shops, their professional work made it look brand new afterwards. My advice: first photograph the scratch location, then call the shop for service details. Costs typically range from several hundred to over a thousand yuan depending on damage severity. Check if your car insurance covers such repairs - comprehensive coverage on new cars might mean partial insurer contribution. Don't delay treatment as minor damage can rust over time, affecting appearance. Also, novice drivers often make this mistake - frequent mirror checks and maintaining distance can prevent many such incidents.
