Will the 4S shop replace the parts brought by the car owner?
2 Answers
Bringing your own parts to a 4S shop is generally not accepted for replacement, and currently only some 4S shops will agree to do so. Introduction to 4S shops: A 4S shop, fully known as an automobile sales service 4S shop, is a car sales enterprise that integrates four functions: vehicle sales, spare parts, after-sales service, and information feedback. Services of 4S shops: The core competitiveness of a car 4S shop lies in winning customers with high-quality services. At a car 4S shop, consumers can access all value-added services related to car information, market trends, after-sales services, maintenance instructions, and spare parts supply. Whether it's a complete vehicle or spare parts, they are guaranteed to be original factory products, relieving consumers of any concerns regarding after-sales service, repairs, and maintenance.
I encountered the same situation last time when I brought my own purchased air filter to the dealership for replacement. The staff directly refused, citing various reasons. The main point was that they only use their own genuine parts, fearing quality issues with externally sourced components. One technician quietly told me that parts sales are actually the most profitable aspect for dealerships, and bringing your own parts significantly cuts into their earnings. However, I later found out that a newly opened dealership did agree to replace it, but charged 30% more for labor than usual. So it really depends on the dealership, and it's best to call ahead and ask. Also, be aware that if your car is still under warranty, using self-provided parts might affect the vehicle's warranty coverage.
