Will the 4S shop replace the car if problems are found in a new car?
3 Answers
If problems are found in a new car, the 4S shop may replace it. If the newly purchased car develops non-human-induced faults, you can negotiate with the 4S shop for a replacement or refund. If only minor components of the car malfunction, you can go to the 4S shop for a claim. However, if the newly purchased car's engine or transmission develops serious faults, you can apply for a refund or replacement. According to the automobile three-guarantee regulations, car owners can choose to replace or return the car under the following circumstances: 1. Within 60 days from the date of purchase or within 3,000 kilometers of driving, if there are issues such as steering system failure, brake system failure, body cracking, or fuel leakage; 2. During the three-guarantee period, if serious safety performance faults persist after two repairs or new serious safety performance faults occur; 3. If the cumulative repair time due to product quality issues exceeds 35 days, or if the same product quality issue requires more than five repairs, the consumer can request a replacement from the seller with the three-guarantee certificate and purchase invoice.
I had a similar experience when I first bought my car. After driving the new car for a few weeks, I noticed the brakes felt a bit loose. When I took it to the 4S shop for inspection, they said it wasn't a big issue and only needed repair, not replacement. Generally, 4S shops have strict criteria for replacing a car. According to the car three-guarantee policy, only serious failures in core components like the engine or transmission within the first 60 days might qualify for a replacement. Minor issues such as noisy air conditioning or non-functioning lights are usually fixed for free. My advice is to take your car to the 4S shop immediately when you notice a problem for a professional diagnosis. Also, keep your purchase invoice and maintenance records handy for easier rights protection, and don't blindly demand a replacement. Pay attention to any abnormalities during routine maintenance to reduce risks.
As someone frequently involved in automotive after-sales, I understand the process for handling issues with new cars. Whether a 4S store offers a replacement mainly depends on the severity of the problem and the timeframe: for instance, powertrain failures may qualify for a new car replacement only within 60 days of purchase; common issues like loose seats or odors are only subject to repairs. The automotive three-guarantee policy serves as the baseline, but you must proactively return to the dealership for inspection, where technicians will evaluate the issue. I advise not waiting too long, as exceeding the time limit may forfeit your opportunity. During communication, remain patient, strive to report clearly, and if necessary, seek assistance from consumer associations to protect your rights and avoid losses.
