Will the 4S shop replace the car if problems are found in a new car?

1 Answers
StHarrison
07/30/25 10:13am
If problems are found in a new car, the 4S shop may replace it. If the newly purchased car develops non-human-induced faults, you can negotiate with the 4S shop for a replacement or refund. If only minor components of the car malfunction, you can go to the 4S shop for a claim. However, if the newly purchased car's engine or transmission develops serious faults, you can apply for a refund or replacement. According to the automobile three-guarantee regulations, car owners can choose to replace or return the car under the following circumstances: 1. Within 60 days from the date of purchase or within 3,000 kilometers of driving, if there are issues such as steering system failure, brake system failure, body cracking, or fuel leakage; 2. During the three-guarantee period, if serious safety performance faults persist after two repairs or new serious safety performance faults occur; 3. If the cumulative repair time due to product quality issues exceeds 35 days, or if the same product quality issue requires more than five repairs, the consumer can request a replacement from the seller with the three-guarantee certificate and purchase invoice.
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