Will the 4S shop help deal with the scratches on the newly bought car?
2 Answers
Scratches and paint damage caused by human factors are not considered vehicle quality issues and therefore are not covered under warranty. However, they fall under accidental damage to the vehicle, so you can request the vehicle's insurance company to assess and compensate for the damaged parts. Below are some relevant details about warranty coverage: 1. Documentation: You need to bring your driver's license, vehicle registration, and warranty manual. 2. Time frame: The vehicle must be within the warranty period, which varies for different vehicles. 3. Vehicle issues: The malfunction must be within the scope specified in the warranty manual, and the warranty duration varies for different components.
I also encountered a similar situation when I first bought my car. It's really frustrating to have a new car scratched. 4S shops usually provide repair services, such as touch-up painting and fixing minor dents, but these are not covered under the free warranty, and in most cases, you'll have to pay out of pocket. Remember that your new car insurance includes coverage for vehicle damage or scratches, so it's best to first contact your insurance company to report the incident and have them assess the damage before coordinating the repair process with the 4S shop. I've handled this once myself—the cost can range from a few hundred to over a thousand yuan, depending on the depth and location of the scratch. The advantage of going to a 4S shop is that they use original paint and reliable equipment, making the repair nearly invisible, but the wait time might be longer. I recommend taking photos immediately as evidence to avoid disputes later, and also ask for a detailed breakdown of costs to avoid overcharging. Overall, going to a 4S shop is hassle-free—consider it a lesson in learning how to protect your beloved car.
