Will the 4S dealership help if my newly purchased car gets scratched?
2 Answers
Scratches on a newly purchased car are considered human-induced damage, and the 4S dealership will not assist in handling such cases. Below are specific details regarding insurance claims for scratched vehicles: Important Notes: After an accident occurs, you should immediately call your insurance company. If the accident involves injuries, you must also notify the traffic police to determine liability on-site; otherwise, the insurance company will not cover the damages. Photo Evidence: Whether photos are required for car insurance claims depends mainly on the type of coverage purchased. For instance, for claims related to vehicle damage, scratches, or glass coverage, you must provide photographic proof that the vehicle was undamaged before the incident. You need to take six photos: one from each of the four 45-degree angles (front left, rear left, front right, rear right), one of the vehicle identification number (VIN), and one with the owner and the car in the same frame.
I just bought a new car and it got scratched, which is heartbreaking. The 4S store can certainly help with the repair—they specialize in after-sales service, especially with extensive experience in handling issues for new cars. However, scratch repairs are a paid service, as standard car warranties generally don’t cover accident damage. You’ll need to drive the car there or contact their after-sales service to schedule an appointment. They’ll inspect the extent of the damage and provide a quote—painting and bodywork costs range from a few hundred to several thousand, depending on the size and location of the scratch. The repair usually takes a day or two. If it’s a minor scratch, you might consider their small repair option. I recommend not delaying—take photos of the scene immediately and schedule an inspection, or rust could become an issue. New car owners often care about appearance, and 4S store repairs can better match the original factory paint with superior detail restoration. Ask more about service options during future maintenance for peace of mind.
