Why is there no sound when playing songs after successful Bluetooth connection in Cruze?

2 Answers
Matilda
07/29/25 12:17am
In this case, re-pairing is required. The reason is that an abnormality occurred during the pairing process, which is not considered a fault issue. Before re-pairing, you need to turn off and then restart your phone, and also turn off and restart the vehicle's multimedia system to resolve this issue. Relevant information about in-car Bluetooth is as follows: 1. Function: After successful Bluetooth pairing, you can use your phone to play audio files or answer calls, which is very convenient. While driving, it ensures driving safety. Once the car's system and Bluetooth are connected, you can make calls directly through the car's system in hands-free mode. 2. Automatic connection: Once your phone and car system are connected, they will automatically connect the next time you use them, provided that your phone's Bluetooth is turned on. This eliminates the need for frequent manual connections, saving time and adding convenience to vehicle use. However, when using Bluetooth calls, privacy should be taken into consideration.
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LeonardoFitz
08/12/25 4:32am
I recently encountered the same issue with my Cruze - Bluetooth connected but no sound when playing music. Have you checked if your phone volume is turned up to maximum? Sometimes music apps can't output audio when the phone is locked. Make sure to switch to Bluetooth music mode in the car, select the source from the multimedia system menu. If your Bluetooth pairing list is too full, try clearing old devices and reconnecting. An outdated phone software version might cause incompatibility, so update your system or app first. Another easily overlooked point: check if the car audio volume knob isn't turned up high enough, or if the mute button was accidentally pressed. Restarting the Cruze's infotainment system is simple - turn off the engine, wait a few minutes, then restart. If it still doesn't work, it might be a Bluetooth module hardware failure like poor contact, in which case take it to a repair shop for a comprehensive check. These issues are common, so first troubleshoot the settings yourself to save the hassle.
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