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Why is the 12123 driver's license data not updating?

3 Answers

Travis

09/08/25 5:57am

Switch to a better network for updates. Clear the cache and update again. Restart the phone for updates. Choose the latest version for updates.

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MacSophie

09/20/25 4:33am

Recently, my own driver's license data also failed to update on the 12123 platform, and I think it might be due to a system synchronization issue. Backend data uploads can sometimes be delayed, especially during peak hours or weekends, causing information processing to get stuck. I recommend checking if the APP is updated to the latest version, ensuring a stable network connection, and trying to refresh multiple times. If the issue persists, contacting the 12123 customer service or visiting a nearby vehicle management office might provide a quicker solution. Last time, it took two days for the synchronization to complete for me. Also, pay attention to maintenance notices from the vehicle management office to avoid operating during maintenance periods. Untimely information updates may affect traffic violation handling or annual inspection arrangements, so stay patient but follow up promptly to resolve the issue.

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HannahMarie

11/03/25 4:57am

It's quite common for driver's license data not to update on 12123. I've encountered this several times, mostly due to minor user operation errors. For example, entering the wrong password when logging into the account, or the APP failing to automatically sync the latest status. I recommend first confirming that your account password is correct, then logging out and back into the APP, and refreshing the page to check. If the issue persists, it might be due to low backend data update frequency, with synchronization occurring only once at specific times each day. You might want to wait a day and check again, or directly call the transportation service hotline for assistance. In similar cases I've handled, minor adjustments usually solve the problem. The key is to approach it systematically and not overlook the details of the operation.

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