Why is the 12123 driver's license data not updating?
3 Answers
Common reasons for the 12123 driver's license data not updating are as follows: 1. Network issues: Switch to a better network for updating. 2. Insufficient phone memory: Clear the cache and update again. 3. System and software conflicts: Restart the phone for updating. 4. Outdated software version unable to update: Choose the latest version for updating. The basic functions of 12123 are as follows: 1. Information query and notification: Vehicle, driver's license, traffic violation information query and notification, and traffic safety information reminders. 2. Business guidance guide: Traffic management business service guide. 3. Traffic management business handling: Vehicle number selection, replacement of vehicle license plates, replacement of vehicle registration certificates, replacement of vehicle inspection qualification marks, uploading driver's license photos, renewal upon expiration, replacement due to damage, replacement due to loss, renewal for overage, exam reservation, renewal extension, inspection extension, extension for submitting physical condition proof, handling of electronic monitoring record violations, fine payment. 4. Personal center: Personal information maintenance, vehicle binding, driver's license binding, company affiliation, online progress tracking, mailing address maintenance, login password modification, gesture password modification, user deletion, user suspension.
I also encountered the issue of the driver's license information not updating on the 12123 APP recently. Later, I found out that there are mainly three points that can cause delays: First, the internal data transmission within the traffic management system takes time. For example, if you just completed a medical exam or renewed your license, it takes 1-3 working days for the system to sync the information to the 12123 backend. Second, the APP permissions need to be fully enabled. Check your phone settings to ensure that network access and location services are allowed. Once, I turned off location services and found that the electronic driver's license wouldn't open. Third, the APP must be updated to the latest version. Just last week, I reminded a friend to upgrade from the old version v2.7.6 to v2.9.2, and they were immediately able to see the new scoring cycle points. If you encounter this situation, the most reliable way is to check the 'Online Processing Progress' in the APP notification bar for a serial number. If there is one, just wait a couple of days, and it should be resolved.
This kind of situation often drives newly licensed friends crazy. Personal experience tells you: don't just stare at your phone and refresh, the key is to confirm whether the business is completed. Last time I accompanied my cousin to renew his license, the counter said it would be updated within three days, but he checked the APP every hour. Later, we found out that the DMV had misspelled his name when uploading the photo, causing the system to get stuck in review. It's recommended to first verify the business receipt, and also note that the 'Driver's License Information' and 'Electronic Driver's License' in the 12123 app are updated separately. The electronic license has a more noticeable delay—a friend encountered a situation where the QR code only appeared three days after receiving the physical license. If you're really in a hurry, just call 12123, press 5 to connect to a representative, and provide your ID number to check the progress with the backend.
