Why does 12123 show an accident as unprocessed?
2 Answers
When handling traffic violations on the 12123 platform, if you paid the fine but no points were deducted, it may be due to data delay. Additionally, you can check the unpaid records to find the penalty notice number, and then proceed to pay at the bank or through relevant online payment software. If it is not displayed, review your violation records to check the status of the corresponding item. Legal provisions: Article 114 of the Road Traffic Safety Law states that the traffic management department of the public security authority may impose penalties on the owner or manager of a motor vehicle that violates the law based on traffic monitoring records. If the driver can be identified, penalties may be imposed in accordance with the provisions of this law.
In recent years, I often encountered the situation where the 12123 system shows an accident as unresolved. Most of the time, the accident report has been submitted but the follow-up hasn’t been completed, such as delays in insurance claims or the traffic police not uploading the case closure data promptly. The system update usually requires a one or two-day buffer period. I log into the app to check if all steps have been completed, and sometimes it’s due to unnoticed errors in personal information. If the issue persists after three days, I immediately call the 12123 hotline for inquiries or visit the traffic police station in person to resolve it, preventing future impacts on vehicle insurance or driver’s license renewal.
