Why do 4S stores take back contracts when picking up cars?
2 Answers
The following are the reasons why 4S stores take back contracts when owners pick up their cars: 1. Salesperson's mistake: Due to the negligence of sales work, the salesperson forgets to give the car purchase contract to the consumer. At this time, the consumer should actively ask the salesperson for the contract to protect their legitimate rights and interests. 2. 4S stores avoid risks: Although 4S stores clearly mark various prices when signing contracts with consumers, these prices may be relatively high. In order to prevent customers from carefully reviewing the contract and discovering problems later, some 4S stores will take back the car purchase contract after the car is picked up. 3. 4S stores shirk responsibility: In order to avoid some responsibilities during later services and prevent customers from reviewing the contract again, dealers will take back the contract when purchasing the car or after picking up the car.
I used to work in the automotive industry. When delivering a car, the 4S store retrieves the contract mainly to control information. They are afraid that customers will take the contract to compare prices elsewhere or leak internal preferential prices, which will affect other customers. Financial loan contracts usually need to be submitted to the bank, and the store also needs to keep a backup for accounting purposes. Some complimentary items, such as free maintenance services or decorative accessories, are clearly stated in the contract, but the store doesn’t want customers to be too demanding. Taking back the contract can reduce after-sales disputes. Another reason is that the contract contains private information, and retrieving it prevents customers from leaking it. However, remember to take photos of the contract before delivery, especially the price and gift terms, to avoid future disputes.
