Why can't I use remote control after activating BMW ConnectedDrive?
3 Answers
BMW ConnectedDrive is activated but remote control cannot be used because it doesn't work in underground garages, suburban areas, crowded places, or when the signal is poor. Remote control activation methods: Via traditional remote key: Press the [Lock] button three times consecutively. Via display key: After swiping up to unlock, find the remote control interface, press and hold the middle [START/STOP] button for about 2 seconds until the engine starts, then the button turns green. Via BMW Connected app on smartphone: Enter the [Vehicle] menu to access the vehicle status and control interface, locate the [Ventilation Now] button (a fan-shaped icon), tap to display the remote engine start option, then confirm. Shutdown methods: The remotely started engine will automatically shut down after 15 minutes of operation. If you reach the vehicle within 15 minutes, you can manually turn off the engine. Using the traditional remote key, you can press the lock button three times consecutively to shut down the engine.
I've driven a BMW for many years and encountered situations where the ConnectedDrive was activated but remote control didn't work. This is usually caused by weak vehicle network signal or inaccurate positioning. Maybe you parked the car in an underground garage or signal dead zone, preventing the command from being transmitted. Check if the vehicle location on the App shows as online - if it's grayed out, there's no network connection. Also, make sure your mobile App is updated to the latest version and remains logged in; sometimes full App cache can affect connectivity. BMW systems often require software updates, so ensure both the vehicle and App are promptly updated. Regarding hardware, the communication module may occasionally malfunction - it's recommended to visit a 4S shop for professional scanning, such as using an OBD diagnostic tool to check for error codes. Before driving, try sending a remote command as a test; developing this habit can help detect issues early and reduce troubles caused by sudden malfunctions.
As an average car owner, I activated BMW ConnectedDrive but still can't get remote control to work, which is quite puzzling. It might be an issue with the subscription service, like the ConnectedDrive Remote Services package not being renewed—check if the subscription status in your BMW account is active. The app side often has glitches too; try switching to another phone or logging out and back in. In the vehicle settings, make sure the remote control switch is turned on, otherwise commands won't be sent. It also fails in areas with strong signal interference, like near elevators or in remote mountainous areas with weak signals. Once, I found that the module automatically went into sleep mode when the battery was too low, but it worked again after charging. A simple fix: reboot the vehicle system by holding the volume button for over ten seconds to reset iDrive, and force quit and restart the app as well. Don't overlook minor issues—they can affect driving convenience.
