Why can't I renew my driver's license on the Traffic Management 12123 app?
2 Answers
It may be due to the time not being right or having violations. 1. Time not being right: The driver's license holder should submit the renewal application within the specified time frame. Applications can be made through the Traffic Management 12123 app from 90 days before the license expires up to 11 months after the expiration date. 2. Having violations: Once a user submits a renewal application online, the cancellation of the application will not be accepted. If the user refuses to sign for the new license or fails to pick it up at the designated location within one month, they will not be allowed to handle online vehicle and driver's license-related services.
It's quite common to encounter operational issues when renewing a driver's license. Last time I helped a friend, we found that the system might be undergoing maintenance or upgrades, and the authorities occasionally temporarily close some service channels. Also, it's important to check if the document status is normal. If there are overdue traffic violations or if the license has accumulated more than 12 penalty points, the platform will automatically lock the processing function. Photo requirements are often overlooked—too dark a background for selfies or wearing light-colored clothes can cause facial recognition to fail. It's best to take photos during the day with a solid-colored background, upload them, and patiently wait for review instead of repeatedly submitting in haste. If all else fails, you might have to make a trip to the DMV in person. Bringing your ID card and medical examination report is always a safe bet.
