Why can't I renew my driver's license on the Traffic Management 12123 app?

[Robyn]

It may be due to the time not being right or having violations. 1. Time not being right: The driver's license holder should submit the renewal application within the specified time frame. Applications can be made through the Traffic Management 12123 app from 90 days before the license expires up to 11 months after the expiration date. 2. Having violations: Once a user submits a renewal application online, the cancellation of the application will not be accepted. If the user refuses to sign for the new license or fails to pick it up at the designated location within one month, they will not be allowed to handle online vehicle and driver's license-related services.

[DanielaAnn]

It's quite common to encounter operational issues when renewing a driver's license. Last time I helped a friend, we found that the system might be undergoing maintenance or upgrades, and the authorities occasionally temporarily close some service channels. Also, it's important to check if the document status is normal. If there are overdue traffic violations or if the license has accumulated more than 12 penalty points, the platform will automatically lock the processing function. Photo requirements are often overlooked—too dark a background for selfies or wearing light-colored clothes can cause facial recognition to fail. It's best to take photos during the day with a solid-colored background, upload them, and patiently wait for review instead of repeatedly submitting in haste. If all else fails, you might have to make a trip to the DMV in person. Bringing your ID card and medical examination report is always a safe bet.

[MacClaire]

My daughter also encountered this issue, most likely caused by APP cache interference. If the phone system hasn't been updated for too long or there's insufficient storage space, page loading will be abnormal. It's recommended to first force close the 12123 app, then clear the cache and log back in, and try switching to 4G network for operations. Also, make sure your personal account's real-name verification is complete. If you've changed your phone number but haven't updated it on the platform, the system will reject identity verification. Don't forget that your driver's license must be within 90 days of expiration to apply for renewal – the platform won't allow operations if it's too early. Lastly, remember to enable small-amount password-free payments for your bound bank card, as payment process interruptions are quite common.

[Cathy]

Common issues often occur during the submission process: either the medical examination hospital is not connected to the network or not registered, preventing data transmission; or the photo clarity is insufficient, making it unrecognizable by the system. Another possibility is that the compulsory traffic insurance was not renewed on time or there are unresolved accidents under the vehicle owner's name. Such abnormal associated information can also lead to the platform suspending services. It is recommended to try using the computer web version for more stable file uploads. If the problem persists after trying three different devices, the most straightforward solution is to call 12123, press 8 to connect with a customer service representative, explain the situation, and have them check the specific cause in the backend.