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Why can't I play music via Bluetooth in BYD Surui?

3 Answers

DelArcher

08/27/25 4:52am

Below are the reasons and solutions for why Bluetooth connection in BYD Surui cannot play music: Code incompatibility: Some mobile phones' music playback programming is incompatible with certain car models' pairing codes, thus preventing music playback. The solution is to switch the Bluetooth playback frequency band, which should restore normal functionality. Bluetooth music playback not selected: Multimedia music playback via Bluetooth is not enabled in the car. The solution is to go to the multimedia options and select Bluetooth music playback. Media audio not disabled: Media audio on the phone is not turned off, causing signal interference with Bluetooth functionality. After connecting to the car's Bluetooth, both options are enabled by default. You need to disable the media audio while keeping the phone audio active. This ensures that Bluetooth calls, car music playback (or radio), and phone navigation announcements function without interfering with each other.

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OliviaRose

09/09/25 3:53am

After over a decade in auto repair, I've encountered this issue many times - the BYD Surui can make Bluetooth calls but won't play music. It's usually one of these problems. Most commonly, the media audio isn't enabled on the phone. Go to Bluetooth settings, find your connected car device, and check if 'Media Audio' permission is toggled on. Next, try playing a different song - some music apps use special formats the car stereo doesn't recognize. If that doesn't work, reboot both phone and car stereo by holding the stereo's power button for 10 seconds to force restart. Remember, don't just quickly tap 'Pair' - you need to select 'Multimedia Audio' from the car stereo's Bluetooth list. Older car stereos especially struggle with newer phone models.

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VonElena

10/23/25 4:42am

As someone who frequently conducts digital product reviews, I've researched such issues extensively. The Bluetooth music playback failure in the BYD Surui could stem from technical reasons. Firstly, there might be a Bluetooth protocol mismatch - older car infotainment systems only support basic A2DP protocol and may fail when encountering LDAC high-definition transmission. It's recommended to disable the HD audio option in your phone's Bluetooth settings. Secondly, there could be background conflicts in the car system, such as having CarLife running simultaneously which might hijack the audio channel. Thirdly, abnormal channel settings could be the culprit - I've seen cases where the car system was set to mono output causing silence. The troubleshooting method is to check the car system settings after connection and verify if 'Bluetooth Stereo' is selected in the sound options. Lastly, try resetting the car system to factory settings, though this will erase your saved radio stations.

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