Why can't I find my newly licensed car on the 12123 app?
2 Answers
Here are the reasons why a newly licensed car cannot be found on the 12123 app: System data not updated: It may be that the data from the traffic police department's system has not been synchronized to the 12123 app's system yet. You need to wait for the system data to complete synchronization before you can view it. Normally, the data entry process takes about 10 days. Incorrect issuance address: It's possible that the correct license issuance address was not selected during registration, which may cause some data to not display or be delayed. You need to select license transfer within the app and transfer it to the license issuance address to display the information.
I just got my new car registered this month and also encountered the situation where 12123 couldn't find the information. The DMV staff told me to wait a few days for system synchronization, as vehicle details need to be transmitted from local to provincial level before being aggregated into the national database. Processing speeds vary by region—big cities with large data volumes may take up to three days, while small towns might complete it the same day. My advice is to first verify if the license plate number was entered correctly, checking both uppercase and lowercase letters. Then don't rush to check; try again after a day. If really urgent, you can directly inquire at the DMV. If there's still no result after a week, there might be an error in the registration information, requiring you to bring documents to the counter for supplementary entry.
