Why can't I find my driver's license file number on 12123?
3 Answers
The reasons why the driver's license file number cannot be found on 12123: 1. It may be that the data from the traffic police department's system has not been updated to the 12123 software system. You need to wait for the system data to be synchronized before you can view it; 2. It may be that the correct issuance address of the driver's license was not selected during registration, which can cause some data to not be displayed or delayed; 3. It may be because the driver's license has expired and needs to be replaced with a new one. Solutions: 1. Check the duplicate of the driver's license, which has two numbers—the top one is the license number, and the bottom one is the file number; 2. You can go to the traffic police department or the vehicle management office consultation window and ask the staff to help you query; 3. You can also use the touch query terminal at the traffic police brigade to query using ID card recognition; 4. Search on the public security traffic police website by logging in with your name and ID number; 5. You can also use Alipay's city services to bind your driver's license, after which you can view it.
A few days ago, I encountered the same situation when helping my cousin check. He had his driver's license for half a year but couldn’t find the file number on the 12123 platform no matter how many times he entered his ID number and name. It’s likely that the DMV system missed uploading his information when he first got the license, or the file was still being archived and hadn’t synced to the platform yet. I suggested he wait a week or two and try again. If it still didn’t work, he could just bring his ID to the DMV counter to check—it only takes five minutes to print the details. Checking for violations or other routine matters isn’t affected, but for services requiring the file number, it’s best to prepare in advance and not wait until it’s urgently needed to scramble.
Last month when teaching my daughter how to operate 12123, we encountered an issue where the file number couldn't be found. It turned out that the phone number she registered with last year had been deactivated, causing her account status to be abnormal. In such cases, you first need to update the real-name authentication in the app with a new phone number. Sometimes, when changing certificates across different locations, if the information isn't uploaded promptly, it can also lead to this issue. Additionally, check if the driver's license has been temporarily suspended or expired, as the system will automatically block invalid files. If the problem persists, I usually ask a friend to click 'Feedback' in the app and send screenshots of the issue to customer service. Their backend can retrieve data much faster than we can.
