Why Aren't New Car Three Guarantees Service Cards Given to Users?

[StBrynlee]

It is unreasonable for the 4S dealership not to provide the three guarantees certificate and car manual when delivering a new car. You can negotiate with them, and if the negotiation fails, you can file a complaint with the local consumer association. When purchasing a car, the seller of the motor vehicle is required to provide the three guarantees certificate. The three guarantees certificate should include the following information: product brand, model, vehicle type specifications, vehicle identification number (VIN), production date, etc. According to Article 12 of the "Regulations on the Responsibility for Repair, Replacement, and Return of Household Automotive Products," sellers of household automotive products must meet the following requirements: (1) Deliver qualified household automotive products and invoices to consumers. (2) Deliver vehicle tools, spare parts, and other items to consumers according to the vehicle item list and other accompanying documents. (3) Inspect the appearance, interior, and other quality conditions of the household automotive product that can be checked on-site in person. (4) Clearly state and deliver the product manual, three guarantees certificate, maintenance manual, and other accompanying documents. (5) Clearly state the three guarantees terms, warranty period, and three guarantees validity period of the household automotive product. (6) Clearly state the repair network information, including the name, address, and contact number of the repairer agreed upon by the manufacturer, but must not restrict consumers from freely choosing a repairer within the aforementioned repair network. (7) Fill in relevant sales information on the three guarantees certificate. (8) Remind consumers to read safety precautions and use and maintain the product according to the requirements of the product manual. For imported household automotive products, the seller must also clearly state and deliver the goods import certificate issued by customs and the import motor vehicle inspection certificate issued by the entry-exit inspection and quarantine agency, among other documents.