Who to Contact When a Car Purchased from an Auto Trade Company Breaks Down?
4 Answers
Since auto trade companies source their vehicles from 4S stores, the sold vehicles come with nationwide warranty coverage. If any issues arise with the car, you can take it to any corresponding brand's 4S store for repairs or maintenance by presenting the maintenance manual. Additional Information: 1. The vehicles sold by auto trade companies are all supplied by 4S stores, ensuring absolute quality assurance. If you have concerns, you can also arrange to pick up the car at the 4S store together with the auto trade company staff after purchase. Moreover, the new automobile three-guarantee law stipulates that regardless of whether consumers purchase the car from a 4S store or an auto trade company, the seller must bear responsibility for any quality issues with the sold vehicle. 2. If a problem occurs with a car purchased from a 4S store, the 4S store will handle it directly. For cars purchased from an auto trade company, the auto trade company will liaise with the 4S store for resolution. This is an obligation of the auto trade company and the seller, and they cannot shirk this responsibility. If a 4S store refuses to handle a vehicle sold by an auto trade company, both the consumer and the auto trade company can file a complaint with the manufacturer or the consumer council, which is also the right of the car owner. 3. Automobile after-sales service is not restricted by region or seller. Manufacturers are legally required to provide the three-guarantee commitment for their products.
I recently bought a used car at the auto market, but soon after driving it, I discovered engine issues. I immediately contacted the original seller because formal auto trade transactions usually come with an after-sales agreement. If it's still under warranty, they are responsible for free repairs or replacement. Don’t forget to check the purchase contract to see if it specifies the responsible party; if there’s no warranty, it’s best to get it inspected at a professional 4S shop to avoid delays. Remember, checking the maintenance records is crucial when buying a used car—I learned this the hard way by not reviewing them carefully and ended up paying nearly 2,000 RMB out of pocket for repairs. I’ll definitely be more cautious next time. It’s also advisable to consult consumer associations or lawyers in advance to avoid being scammed.
A friend recommended me to buy a car from a car trader, but the transmission won't shift gears. Directly confront the seller and demand they honor their promises; if they don't respond, file a complaint with the local consumer association. The law stipulates a warranty period for product quality, and we have the right to protect our rights. For daily car use, develop a habit of regular checks, such as engine oil and tire pressure, to prevent minor issues from becoming major ones. Don't be tempted by cheap cars of unknown origin—research reputation and reviews to avoid future troubles. This lesson taught me that buying a car is no small matter, and choosing a reliable seller is key.
My husband picked a car at the auto trade, and within a few days, the brakes failed, almost causing an accident. We negotiated with the seller, demanding repairs; if that's not possible, take it to a repair shop immediately—safety first, no delays. It's essential to learn some basic car condition knowledge, like recognizing dashboard abnormalities, to spot issues early. We use this car for grocery runs and school drop-offs, so maintenance is crucial—timely filter changes and chassis cleaning can extend its lifespan. I recommend bringing a knowledgeable friend when buying a car to avoid regrets.
