Who to Contact When a Car Purchased from an Auto Trade Company Breaks Down?
1 Answers
Since auto trade companies source their vehicles from 4S stores, the sold vehicles come with nationwide warranty coverage. If any issues arise with the car, you can take it to any corresponding brand's 4S store for repairs or maintenance by presenting the maintenance manual. Additional Information: 1. The vehicles sold by auto trade companies are all supplied by 4S stores, ensuring absolute quality assurance. If you have concerns, you can also arrange to pick up the car at the 4S store together with the auto trade company staff after purchase. Moreover, the new automobile three-guarantee law stipulates that regardless of whether consumers purchase the car from a 4S store or an auto trade company, the seller must bear responsibility for any quality issues with the sold vehicle. 2. If a problem occurs with a car purchased from a 4S store, the 4S store will handle it directly. For cars purchased from an auto trade company, the auto trade company will liaise with the 4S store for resolution. This is an obligation of the auto trade company and the seller, and they cannot shirk this responsibility. If a 4S store refuses to handle a vehicle sold by an auto trade company, both the consumer and the auto trade company can file a complaint with the manufacturer or the consumer council, which is also the right of the car owner. 3. Automobile after-sales service is not restricted by region or seller. Manufacturers are legally required to provide the three-guarantee commitment for their products.