Who to Complain to About Vehicle Quality Issues?

[VivienneLynn]

When encountering vehicle quality issues, the following solutions are available: 1. Dealer: You can negotiate a settlement with the dealer; 2. Automaker: File a complaint with the automaker to request a solution; 3. Consumer Association: You can lodge a complaint with the consumer association and relevant administrative departments. Below are relevant details about complaints: 1. Complaining to the Consumer Association and Relevant Administrative Departments: When neither the 4S store nor the automaker can effectively resolve the issue, or if the vehicle is out of warranty and repairs at a service center still fail to resolve the problem, it is recommended that the owner file a complaint with the consumer association and relevant administrative departments. After filing a complaint, the consumer association and relevant administrative departments will handle the case primarily through mediation based on the issues raised by the consumer. 2. Applying for Arbitration or Litigation: When neither the consumer association nor the relevant administrative departments can help resolve the issue, it is recommended that the owner apply for arbitration or litigation. Arbitration is based on a signed arbitration agreement between the parties, where the consumer files an arbitration application with the agreed arbitration committee; litigation refers to the consumer directly suing the vehicle's manufacturer, seller, or service provider in a court with jurisdiction.