Who to Complain to About Vehicle Quality Issues?
3 Answers
When encountering vehicle quality issues, the following solutions are available: 1. Dealer: You can negotiate a settlement with the dealer; 2. Automaker: File a complaint with the automaker to request a solution; 3. Consumer Association: You can lodge a complaint with the consumer association and relevant administrative departments. Below are relevant details about complaints: 1. Complaining to the Consumer Association and Relevant Administrative Departments: When neither the 4S store nor the automaker can effectively resolve the issue, or if the vehicle is out of warranty and repairs at a service center still fail to resolve the problem, it is recommended that the owner file a complaint with the consumer association and relevant administrative departments. After filing a complaint, the consumer association and relevant administrative departments will handle the case primarily through mediation based on the issues raised by the consumer. 2. Applying for Arbitration or Litigation: When neither the consumer association nor the relevant administrative departments can help resolve the issue, it is recommended that the owner apply for arbitration or litigation. Arbitration is based on a signed arbitration agreement between the parties, where the consumer files an arbitration application with the agreed arbitration committee; litigation refers to the consumer directly suing the vehicle's manufacturer, seller, or service provider in a court with jurisdiction.
If your car has quality issues, I recommend going directly to the 4S store or dealer, as they are responsible for after-sales service. If they evade responsibility or fail to resolve the issue, don't just endure it silently—you can file a complaint with consumer associations, such as the China Consumers Association's 12315 platform, which is quite effective. Additionally, online complaints are now very convenient. You can log in to the State Administration for Market Regulation's automotive defect information collection system and enter your vehicle details and problem description. I've personally experienced a similar situation, and the manufacturer followed up quickly after my feedback. Remember to keep all evidence, such as purchase invoices, maintenance records, and photos of the faults, so your complaint is well-supported. If the issue involves safety hazards, you can also notify the automotive recall center to prevent other car owners from being affected. In summary, try multiple channels to ensure driving safety comes first. Never overlook minor issues, as they might escalate into major problems.
I once encountered a car quality issue where my brand-new car started leaking oil after just two months of use. When I approached the 4S store, their attitude was terrible. Not wanting to waste time, I directly filed a complaint on the 12315 official website. The whole process was quite simple—just filling out an online form—and the authorities followed up to mediate. Later, the brand headquarters contacted me to apologize and provided free repairs. The key to a successful complaint is preparing solid evidence, such as recording a video or saving WeChat chat logs to prove the issue is genuine. Manufacturers usually have dedicated customer service hotlines—calling them directly to explain the situation is highly efficient. Another good approach is joining a car owners' group where members share experiences; others might recommend similar complaint channels. In short, don’t delay—taking proactive steps can resolve issues faster, and protecting your rights is crucial.
