Who to Call for Vehicle Breakdowns on the Highway?
4 Answers
Call the road rescue hotline or contact your insurance company and car dealer. Below are detailed introductions to the two methods: 1. Call the road rescue hotline: When your vehicle encounters an accident or requires rescue, you can resolve the issue by calling the road rescue hotline. Illegal parking is strictly prohibited on highways. In case of a breakdown, set up a warning sign 150 meters behind the vehicle, and quickly move all passengers to a safe location outside the guardrail. Then, call 96096 and wait for rescue. Additionally, do not get on or off the vehicle randomly on the highway. 2. Contact your insurance company and car dealer: Many insurance companies and car dealers now offer free services within a certain distance. No matter what problem your vehicle encounters, it can be easily resolved. If the issue falls within the insurance company's claim coverage, simply call their road rescue hotline to report the incident and file a claim.
I've been driving for decades, and the thing I fear most on the highway is breaking down halfway. Once you feel something is wrong with the car, such as stalling or a flat tire, immediately move to the shoulder or emergency stopping lane and turn on the hazard lights. Never hesitate to stop in the driving lane. After getting out of the car, the first thing to do is place a triangular warning sign about 100 meters behind your vehicle, so that following cars can see it from a distance. Then, call 12122, the highway rescue hotline, and directly inform them of your location and the issue. They will arrange for a tow truck or repair personnel to come. Traffic moves fast on the highway, so safety comes first! I always keep a reflective vest and water in my car for convenience while waiting for rescue. As a preventive measure, I regularly maintain my car, checking the tires and fluids to avoid panic in emergencies.
As a frequent business traveler, I often drive on highways and have encountered two breakdowns. At that time, the car was shaking violently, so I pulled over, engaged the handbrake, turned on the hazard lights, and placed a warning triangle. I then opened apps like Gaode Navigation or searched for highway rescue mini-programs in WeChat, clicked 'One-Click Help,' and got a response in no time. If there's no internet, there are SOS phone booths along the highway to call 122 or 12122—just provide the lane number clearly. The rescue team arrives quickly, and the charges are transparent. A reminder to everyone: avoid randomly hiring roadside tow trucks, as they might scam you. Keep some snacks in the car to pass the time while waiting.
During a family trip with kids, I was terrified when smoke suddenly came out of my car on the highway. I pulled over to the shoulder, locked the doors, and told the kids to stay seated in the back. After setting up the warning triangle for safety, we called 12122 for help, describing the car's condition and our location. The highway rescue service was excellent and provided free towing to the nearest exit. Just in case, I always carry a first aid kit and a small blanket. Later, I found out the cause might have been insufficient coolant. The lesson learned is to always check fluid levels before every trip.
