Who Decides Between Repairing or Replacing Vehicle Damage?

1 Answers
Dale
07/30/25 2:52am
According to insurance industry practices, for parts that can be either repaired or replaced, the priority is given to repair. For parts that cannot be repaired, the insurance company will agree to replace them, with the decision-making authority lying with the insurance company. If both the repair technician and the claims adjuster believe that certain parts still pose safety hazards even after repair, the insurance company should decide to replace them. Here is additional information: Currently, the automotive repair industry lacks corresponding technical and regulatory standards for vehicle damage and compensation. Due to the absence of a professional arbitration body, disputes are generally resolved through negotiation between the parties involved, or through technical supervision departments or the court.
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