Generally, the person who is listed as the primary driver on the rental agreement is the one who should return the vehicle. However, most major rental companies do allow someone else to drop off the car, but there are critical rules to follow. The drop-off person must be a valid licensed driver, and you absolutely must notify the rental company in advance. Failing to do this can result in the rental agreement being voided, leaving you responsible for any damages or fees incurred after the unauthorized driver takes possession.
The key factor is authorization. When you pick up the car, the contract specifies the authorized drivers. These are the only people legally permitted to operate the vehicle. If you need a friend or family member to return it for you, you must call the rental company's customer service and add them as an additional driver before they get behind the wheel. This process might involve a fee and require the person to present their driver's license at the return counter.
Another common scenario is a one-way rental, where you drop the car at a different location. The same rules apply; the person completing the drop-off must be authorized. Some companies, like Enterprise, are generally more flexible with this policy for local rentals, while others may have stricter guidelines. It's never safe to assume it's allowed.
The biggest risk of an unauthorized drop-off is insurance complications. If an unauthorized driver gets into an accident on the way to the return lot, your personal insurance and any collision damage waiver (CDW) from the rental company may be voided. Always protect yourself by getting explicit permission from the rental company.
| Rental Company | Policy on Alternate Drop-Off Person | Key Requirements / Notes |
|---|
| Enterprise | Typically permitted. | Must be arranged in advance; the alternate driver must present a valid license. Known for flexibility, especially for local returns. |
| Hertz | Allowed with prior authorization. | Requires a call to customer service to add the driver to the contract; additional driver fee may apply. |
| Avis | Generally allowed. | Advance notice is mandatory. The person dropping off must have their license and the rental agreement. |
| Budget | Permitted upon approval. | Contact the rental location before returning; the alternate driver must be verified. |
| National Car Rental | Usually acceptable. | Pre-authorization is required to ensure a smooth return process and avoid liability issues. |
