
The main rental car companies that offer pick-up services are Enterprise Rent-A-Car, National Car Rental, and Alamo Rent A Car. Enterprise is the most well-known for its "We'll Pick You Up" program, which is available at many neighborhood locations. This service is a major convenience, saving you the time and cost of a taxi or rideshare to the rental office.
The process is straightforward. After you finalize your reservation, you call the specific rental location directly to arrange a pick-up time. They will typically send an employee in a shuttle van to get you. This service is generally free, but it’s designed for customers who have a confirmed reservation. It's crucial to understand that this is a courtesy service, not a guaranteed entitlement. Availability depends on the branch's staffing, vehicle availability, and how far you are from the location—usually within a 5 to 10-mile radius.
Other companies like Hertz or Avis might offer similar services at certain locations, but it's not a standardized program across their brand like it is with Enterprise Holdings (the parent company of Enterprise, National, and Alamo). Your best strategy is to always check directly with the local branch when making your booking.
| Rental Company | Primary Pick-up Service Type | Typical Availability | Key Consideration |
|---|---|---|---|
| Enterprise | "We'll Pick You Up" courtesy shuttle | Widespread at neighborhood locations | Call branch after booking; subject to staff/car availability. |
| National Car Rental | Courtesy shuttle (Emerald Club members may have streamlined process) | Primarily at airport & select market locations | Often integrated with airport shuttle routes; confirm for off-airport. |
| Alamo Rent A Car | Courtesy shuttle | Primarily at airport locations | Focus is on airport shuttles; less common for non-airport pickups. |
| Hertz | Limited courtesy service | Varies significantly by individual location | Not a standard program; must be confirmed case-by-case. |
| Avis | Limited courtesy service | Varies significantly by individual location | Similar to Hertz; not a brand-wide promise. |
| Budget | Limited courtesy service | Varies by location | Often shares resources with Avis; confirm with local branch. |
For the highest likelihood of a pick-up, Enterprise is your most reliable bet. Always confirm the service is available at your specific rental location when you make your reservation and again when you call to arrange the pick-up.

Honestly, Enterprise is your go-to for this. They built their whole business on it. I rented from them after my car was in the shop. I called, and a guy in an Enterprise van was at my house in 15 minutes. It was super easy and didn't cost anything. Just book your car first, then call the actual office you're renting from to set it up. It feels like a VIP service, but it's just how they operate.

You'll want to focus on the companies under the Enterprise Holdings umbrella: Enterprise, National, and Alamo. Their systems are set up for this, especially Enterprise. The key is managing expectations. This isn't a door-to-door chauffeur service. It's a practical solution for getting you from a nearby address to their lot. After booking online, your next step is always to call the local branch—don't rely on the website's promises. Their ability to pick you up depends entirely on how busy they are that day.

As a frequent traveler, I prioritize efficiency. National Car Rental is my top choice for pick-up, especially as an Emerald Club member. Their process is seamless. At many locations, the shuttle is a constant loop. For a non-airport pickup, a quick call to the branch is all it takes. While Enterprise is famous for it, National offers a similar level of convenience with a focus on the business traveler. The service is a courtesy, so I always have a backup plan like a rideshare app, but I've rarely needed it.


