Which Department to Contact for Complaints About Car Quality Issues?
2 Answers
For car quality issues, you can file a complaint with the local quality inspection department, consumer protection association, or apply for arbitration at the People's Court. Below are solutions for car quality issues: 1. Negotiate with the seller. If there is a dispute over the Three Guarantees responsibility for household automobile products, consumers can negotiate with the seller for a resolution. 2. Seek external help: You can request mediation from third-party social intermediary organizations such as consumer rights protection organizations at various levels, or file a complaint with relevant administrative departments like the quality and technical supervision department in accordance with the law. 3. Legal recourse: If both parties in a Three Guarantees responsibility dispute for household automobile products are unwilling to resolve it through negotiation or mediation, or if negotiation or mediation fails to reach an agreement, you can apply for arbitration based on the agreement or file a lawsuit at the People's Court in accordance with the law.
When it comes to complaints about car quality issues, I have some experience as an ordinary car owner. Don't rush to file a complaint right away. First, gather all relevant materials such as the purchase contract and maintenance records as evidence. The most direct approach is to contact the 4S store customer service or the manufacturer's service hotline, clearly stating the problem and requesting a solution. If they try to evade responsibility, call the national unified consumer complaint hotline 12315. The staff will record the situation and assist with communication and mediation. For safety defects like brake failure or other serious issues, it's recommended to directly submit a report on the official website of the State Administration for Market Regulation's Defective Product Recall Management System, which can trigger a recall procedure. Simultaneously, filing a written complaint with the local market supervision administration is also an important measure. The entire process requires patience, and keeping records of all communications is crucial.
