Which Department to Complain to About Car Quality Issues?
2 Answers
When encountering car quality issues, you can negotiate and resolve the matter with the seller; file a complaint with the car manufacturer for a solution; or lodge a complaint with the Consumer Association and relevant administrative departments. Below are the relevant details about complaints: 1. Filing a complaint with the Consumer Association and relevant administrative departments: When neither the 4S store nor the car manufacturer can effectively resolve the issue, or if the car is already out of warranty and repairs at the service center still fail to fix the problem, it is recommended that the car owner files a complaint with the Consumer Association and relevant administrative departments. After filing a complaint with the Consumer Association or relevant administrative departments, they will handle the case primarily through mediation based on the issues raised by the consumer. 2. Applying for arbitration or litigation: When neither the Consumer Association nor the relevant administrative departments can help resolve the issue, it is recommended that the car owner applies for arbitration or litigation. Arbitration is based on a dispute resolution agreement signed by both parties, where the consumer submits an arbitration application to the agreed arbitration committee; litigation refers to the consumer directly suing the vehicle's producer, seller, or service provider in a court with jurisdiction.
I've also encountered car quality issues before, like abnormal engine noises, which are annoying but need timely handling. As a veteran driver with over a decade of experience, I suggest first filing a complaint with the dealer or 4S店 - they're responsible for resolving it. If there's no response, call the manufacturer's customer service hotline to report the issue. If it still isn't resolved, directly contact the Consumer Association (via the 12315 hotline or their official website to submit a complaint) - they can mediate disputes. For safety defects like brake failure, contact the Defective Product Administration Center under the State Administration for Market Regulation (website: dpac.org.cn), which specializes in recall issues. When complaining, prepare evidence like repair records and photos to expedite the process. In short, don't suffer in silence - you'll usually get a response within one or two weeks after filing a complaint.
