Which department should I complain to about ETC issues?
2 Answers
For ETC issues, you can first call the ETC customer service hotline for manual assistance, or visit the highway service hall or an ETC service outlet to handle the matter on-site. You can file a reconsideration appeal and fill out an application form for a recalculation of charges. If the above methods still fail to resolve the issue, you can file a complaint with the Consumer Association or the Bureau of Industry and Commerce, or call the 12345 citizen hotline to address ETC overcharging issues, safeguarding your rights through legal channels. Below is more information about ETC: 1. Advantages: The ETC charging system takes less than two seconds per vehicle, and its toll lane capacity is 5 to 10 times that of manual toll lanes. Using a fully automated electronic toll collection system can lead to paperless and cashless management of highway tolls, fundamentally eliminating the loss of toll revenue and resolving financial management chaos in highway toll collection. 2. Notes: If an ETC vehicle passes through a manual lane on the highway, the driver should actively present the user card (non-cash payment card) to the toll collector to complete the entry writing or exit swiping process, ensuring the user card remains in normal working condition.
I often drive on highways, and ETC issues with complaints are quite common. Last time there was a wrong charge, I directly called the ETC customer service hotline 12328 to describe the situation. The customer service representative asked me to provide my card number, date, and screenshots of the route, and the refund was processed within three days. The core complaint department is either the ETC Service Center or the bank branch where you applied for the card. They are responsible for handling billing anomalies or device malfunctions. It is recommended to use the official app to submit complaints for convenience, and keep receipts to avoid disputes. If the service is slow, you can escalate the issue to the provincial transportation department. ETC is managed by the Transportation Management Bureau, so don’t delay complaints—resolve them promptly for safety first.
