Where to Repair a Faulty ETC Device in Another City?
1 Answers
If your ETC device is damaged in another city, you can only have it repaired at the location where you originally applied for the ETC service. When the ETC device malfunctions, the installation outlet needs to replace the device for the user, rebind the vehicle, and reactivate the new device. After these steps, the ETC can be used normally, and the entire process is typically completed within one business day. ETC Usage Precautions: The ETC transaction sensing range is 8 meters. If the vehicle in front stops, maintain a distance of more than 10 meters to prevent automatic payment for the vehicle ahead in case its ETC device is faulty or absent. The speed limit for ETC lane recognition is 20 km/h. Driving too fast may result in failure to read the vehicle's device information and unsuccessful fee deduction. Unauthorized removal or movement of the OBU device, or if the ETC electronic tag falls off or becomes loose, will render the tag invalid. You can take it to the bank where you applied for the ETC card or the highway service office for inspection. If the issue is not due to human interference, reactivation may suffice. When using a debit card linked to ETC, insufficient balance may cause fee deduction failure. Follow the guidance of on-site staff to use the manual MTC lane, where you can pay with cash or by card. A windshield that is too thick may lead to poor signal reception. This is particularly important for vehicles that have had their windshields replaced after accidents or for those who have modified their front windshields.
