Where to Handle Lost ETC Device?

[Easton]

For a lost ETC device, you can register the loss online. Open WeChat on your mobile phone, enter the payment page, find 'City Services', and locate the 'Service Hall'. Under vehicle services, select ETC to process the loss registration. Alternatively, you can directly visit a bank to reapply for a replacement. When reapplying for an ETC device, you will need your vehicle license, ID card, and bank card. For corporate users, additional documents required include a copy of the organization's code certificate with an official seal, the ETC device, and the ETC card, which should be brought to an ETC service outlet or service center. ETC, also known as the Electronic Toll Collection system for highways, enables fully automated toll collection without stopping the vehicle. It works by communicating between the vehicle's onboard electronic tag and IC card with microwave equipment in dedicated ETC lanes.

[Kingston]

As a seasoned driver with decades of experience, I've also encountered situations where my ETC device went missing. The most crucial step in handling this is to visit your ETC issuing institution. For those like me who have it linked to a bank card, going directly to the bank branch is the safest option. Prepare your original ID card, vehicle registration certificate, and the original ETC card. When you inform the counter staff about the lost device, they will assist you in reporting the loss and issuing a replacement, which may cost around 50 to 100 yuan in service fees. Avoid getting it done at random roadside shops as it's unsafe and prone to malfunctions. Additionally, remember to check for any abnormal deductions to prevent misuse. When driving on highways without an ETC, you'll have to queue at the toll gates, wasting both fuel and time, so it's best to get it sorted early for a worry-free journey. For regular car maintenance, I also recommend checking if the ETC is securely attached, as aging or loose metal parts can cause it to fall off.

[LaViolet]

As a young car owner, I use ETC for my daily commute to save time. If the device is lost, I first handle it on the mobile app. There's an ETC service section in my bank's app where I can report the loss, upload photos of my ID, and get it processed quickly. The new device is delivered to my home, and I can install it myself without any hassle. If I'm in a hurry, I can visit an ETC service center in the city with all the necessary documents for a replacement, which takes about fifteen minutes; the cost is low, just a few dozen yuan. A relevant reminder is that losing the device may increase the risk of fraudulent charges, so don't delay—cancel the original device promptly. After replacement, driving on the highway is super convenient, with smooth and seamless passage through toll gates, greatly improving travel efficiency.

[LaJaxon]

I know a thing or two about vehicle technology. ETC relies on radio frequency signals for toll collection, and if the device is lost, it needs to be reissued. When dealing with a loss, the first step is to contact the ETC customer service hotline to report the loss and prevent unauthorized use. Then, visit a local highway ETC service point or a partnered bank branch to get a new device installed. Just bring your ID and vehicle documents—the cost depends on the institution. Don’t underestimate this; after replacement, ensure the vehicle sensor works properly to avoid toll collection failures causing delays. From a technical perspective, the new device should be firmly attached to the front windshield for stable signal reception.

[GenevieveLynn]

Our family drives a car and we hate wasting money. When my ETC device got lost, I immediately went to the nearest expressway management bureau service point to handle the replacement. I brought my ID card and vehicle registration certificate, and the staff helped me report the loss and get a new one. The cost was about sixty yuan, which is more reliable than buying counterfeit products online. Some suggestions: before going to replace it, call to check the service point's business hours to avoid a wasted trip; losing the device affects expressway discounts, so deal with it promptly to keep the discount; when washing the car, be careful not to touch the ETC sticker, and replace the adhesive if it ages.