Where to File a Complaint If There Are Issues with the Car?
2 Answers
If there are issues with the car, you can file a complaint with the 4S store or the manufacturer. If the issue remains unresolved, you can then complain to the Consumer Association or the relevant administrative departments, or you may also submit the case to an arbitration institution for arbitration. The specific details are as follows: 1. Negotiate with the dealer to resolve the issue: When encountering car quality problems, negotiating with the dealer is the most direct and commonly used method. According to the car "Three Guarantees" policy, if there are quality issues with the vehicle during the warranty period, you are entitled to free vehicle repair services; if the car breaks down on the road and cannot continue to drive, the 4S store is required to send someone to the site for repairs. In cases where towing fees are incurred or the repair time exceeds 5 days, the 4S store should also provide relevant compensation. 2. Collect some evidence in advance: When negotiating with the manufacturer and the dealer, you can collect some evidence in advance to clearly explain the reasons why the car cannot be used normally and to listen to each other's opinions and ideas. The advantage of negotiation is that it does not require high lawyer fees, expert fees, or inspection fees, nor does it involve the hassle of running back and forth between administrative agencies or courts. Therefore, it is recommended that both parties in dispute prioritize resolving the issue through negotiation.
My car has developed an engine noise issue, which is quite frustrating, but it needs to be resolved. There are several places to file a complaint: the most direct is to go to the 4S shop, which handles everyday issues; if the 4S shop is unresponsive or evasive, quickly call the consumer hotline 12315, which is nationwide, and the operator will help you register and transfer the call, with good efficiency; or try the official website of the State Administration for Market Regulation, which has a defective product complaint entry, just fill in some evidence of the car's condition; I also posted on car forums like Dongchedi, where netizens can offer advice and help each other. Remember not to delay, the earlier you complain, the more favorable it is for safeguarding your rights, to avoid the problem worsening and affecting driving safety. Last time I did this myself, the manufacturer promptly responded and resolved the issue, which felt quite reliable.
