Where to File a Complaint for Vehicle Issues?
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If you encounter issues with your vehicle, you can file a complaint with the 4S dealership or the manufacturer. If the problem remains unresolved, you may escalate the complaint to the Consumer Association or relevant administrative authorities. Here are the main steps to address vehicle quality issues: 1. When a quality issue arises, negotiating directly with the dealer is the most straightforward and common approach. According to the "Three Guarantees" policy for automobiles, during the warranty period, vehicles with quality problems are entitled to free repair services. 2. When negotiating with the manufacturer or dealer, it's advisable to gather evidence in advance, clearly explain the reasons why the vehicle cannot be used normally, and listen to each other's opinions and suggestions.