Where to File a Complaint for Vehicle Issues?

[Yvonne]

If you encounter issues with your vehicle, you can file a complaint with the 4S dealership or the manufacturer. If the problem remains unresolved, you may escalate the complaint to the Consumer Association or relevant administrative authorities. Here are the main steps to address vehicle quality issues: 1. When a quality issue arises, negotiating directly with the dealer is the most straightforward and common approach. According to the "Three Guarantees" policy for automobiles, during the warranty period, vehicles with quality problems are entitled to free repair services. 2. When negotiating with the manufacturer or dealer, it's advisable to gather evidence in advance, clearly explain the reasons why the vehicle cannot be used normally, and listen to each other's opinions and suggestions.

[OElliot]

I recently encountered a brake failure issue with my vehicle and went straight to the 4S dealership to complain about their irresponsible behavior. When the front desk tried to brush me off, I directly demanded to speak with the manager. If they don't resolve it, I'll call the manufacturer's customer service hotline to report the details—don't let them give you the runaround. I also filed a report on the 12315 consumer hotline website and uploaded maintenance records as evidence, which is more effective. Vehicle issues shouldn't be delayed, especially when safety is involved. I recommend keeping all invoices and photos of the malfunction for follow-up. Additionally, social media platforms like Weibo (tagging the manufacturer's official account) can quickly draw attention—don't underestimate the power of online public opinion. In short, take multiple approaches to ensure the issue is taken seriously and don't let manufacturers dismiss vehicle owners casually.

[Hallie]

As a seasoned driver, my first choice for handling vehicle noise complaints is to contact the original dealership where I purchased the car. However, when they start shirking responsibility, I switch to putting pressure on the manufacturer via their 400 hotline. Remember to simultaneously file an online complaint with local authorities like the Industry and Commerce Bureau or Consumer Association, such as submitting a defect report on China's Auto Recall website. I also enjoy sharing my experiences on car owner forums, where fellow netizens can offer advice, and sometimes the manufacturer steps in to resolve the issue proactively. The key is to document the timing and details of the problem—don't just complain verbally without evidence, or all your efforts could be in vain. When vehicle issues arise, act promptly; safety is no small matter. Addressing problems early ensures peace of mind on the road.

[DiGenesis]

When my vehicle broke down, I directly filed a complaint about their poor service on the official website of the Consumer Protection Committee. The process was quite simple—just register with a mobile phone and fill out the form, and it automatically provided feedback on the progress. When the 4S store gave me a perfunctory response, I switched channels and called the hotline of the General Administration of Quality Supervision. They enforce strict regulations, and manufacturers will indeed face fines if they fail to resolve the issue. Joining car club groups where everyone shares complaint methods and applies collective pressure yields better results. Keep your purchase contract and maintenance records safe—hard evidence is crucial when filing a complaint; don’t just make claims without proof.