Where to File a Complaint About Car Quality Issues?
2 Answers
For car quality issues, you can either approach the manufacturer or file a complaint on third-party websites. Here is some information about filing complaints regarding car faults: 1. Chezhiwang (Car Quality Network): Chezhiwang is currently the largest third-party platform in China for handling and accepting car complaints, and it is also the most important data source for the Product Defect Management Center under the General Administration of Quality Supervision, Inspection, and Quarantine. This website can forward car quality issues to the manufacturers, notify administrative departments, and try to mediate disputes between car companies and consumers. 2. Manufacturer: When encountering car quality issues, negotiating with the dealer is the most direct and commonly used method. According to the car "Three Guarantees" policy, if a vehicle has quality issues within the warranty period, it can receive free repair services; if a breakdown occurs while driving and the vehicle cannot continue, the 4S store must send someone to the site for repairs. For situations involving towing fees or repairs taking more than five days, the 4S store should also provide relevant compensation.
After buying a new car last year, the engine malfunction warning light came on, so I rushed to the 4S store to complain, but the staff was dragging their feet. Feeling dissatisfied, I called 12315 to seek help from the Consumer Association, and they even guided me to log in online to the Defective Product Management Center of the State Administration for Market Regulation to submit a report, attaching the invoice and photos of the fault. As an ordinary car owner, I think the key step is to first communicate through friendly channels, such as the manufacturer's customer service hotline or feedback via the brand's app. If that doesn't work, escalate the complaint—don't wait for a small issue to become a big accident. It's also important to develop a habit of keeping records of maintenance history, so complaints are well-founded. Now, I often visit car owner forums to share experiences and help other new car owners avoid pitfalls.
