Where to File a Complaint About Car Issues?
1 Answers
Car issues can be reported to the car manufacturer for resolution; complaints can also be filed with consumer associations and relevant administrative departments. Below are the related solutions for addressing car problems: 1. Filing a complaint with the consumer association: When neither the 4S store nor the car manufacturer can effectively resolve the issue, or if the car is out of warranty and repairs at a service center still fail to solve the problem, it is recommended that the car owner files a complaint with the consumer association and relevant administrative departments. After filing a complaint, the consumer association and relevant administrative departments will handle the case primarily through mediation based on the issues reported by the consumer. The specific process involves the car owner first filing a case, followed by the consumer association and relevant administrative departments accepting the case. Then, the consumer association and relevant administrative departments will investigate the matter, and finally mediate between the disputing parties. If mediation fails, the car owner can initiate legal proceedings by filing a lawsuit. 2. Filing a lawsuit in court: When neither the consumer association nor the relevant administrative departments can help resolve the issue, it is recommended that the car owner applies for arbitration or litigation. Arbitration is based on a signed arbitration agreement between the parties, where the consumer submits an arbitration application to the agreed arbitration committee; litigation refers to the consumer directly suing the vehicle's producer, seller, or service provider in a court with jurisdiction. First, the car owner needs to draft a complaint for rights protection, then gather evidence for rights protection, and finally file a lawsuit in court. After the court accepts the case, it will schedule a hearing for the matter.
