Where to Complain About Duplicate ETC Charges?
2 Answers
If there is a duplicate deduction from your ETC account, it is recommended to first call the ETC customer service hotline to report the issue to the service personnel; then, go to the bank to print a detailed statement of your toll transactions and provide it to the staff at the ETC service center for verification. Precautions for Using ETC: The ETC transaction sensing range is 8 meters. When encountering a vehicle in front that has stopped, to prevent the vehicle's ETC device from malfunctioning or not having an ETC device at all, maintain a distance of more than 10 meters from the vehicle in front to avoid automatic sensing and paying for the vehicle ahead. The recognition speed for ETC lanes is 20 km/h. If the vehicle speed is too fast, the system will be unable to read the vehicle's device information, leading to a failed charge. Unauthorized removal or movement of the OBU device, or if the ETC electronic tag falls off or becomes loose, will cause the electronic tag to become invalid. It can be taken to the bank where the ETC card was issued or to the highway service center for inspection. If the loosening or detachment was not due to human error, it only needs to be reactivated. When using a debit card linked to ETC, insufficient balance can also cause a charge to fail. Follow the guidance of on-site staff to use the manual MTC lane, where you can pass by paying with cash or swiping a card. If the car's windshield is too thick, it may cause poor sensing. This is particularly important for vehicles that have had their windshields replaced after an accident or for those with modified front windshields.
I think ETC duplicate charges are quite common. For complaints, it's best to contact the bank where you got your card, such as CCB or ICBC's customer service hotline. Having driven for over a decade, I've encountered a few instances of overcharging. First, call the bank, provide your license plate number and travel time—they can check the records and verify refunds. Usually, you can use the China ETC Service App to check your bills; if you spot any discrepancies, quickly take screenshots to save as evidence. Other complaint channels include the national ETC hotline at 95022 or submitting feedback on the local transportation bureau's official website. Handling this can be a bit time-consuming, but acting promptly saves money—last time, I resolved it within three days. The causes are often system synchronization failures or data redundancy. I recommend not delaying to avoid accumulating more losses, and make it a habit to regularly check your statements to protect your wallet.
