Where to Apply for a Replacement After Losing ETC?
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After losing the ETC, the vehicle owner can bring the original and a copy of their ID card to the bank counter to apply for changes, replacement, or reissuance of the card. Specific steps for replacement: At the bank, fill out an ETC service application form to report the loss of the ETC function, which will take effect within 24 hours from the time of acceptance; After receiving the new card, go to the designated bank branch to activate the ETC function, which will be automatically usable within 5 working days. Precautions for using ETC: The ETC transaction sensing area is 8 meters. When encountering a vehicle in front stopping, to prevent issues with the front vehicle's ETC device or if it lacks an ETC device, maintain a distance of more than 10 meters to avoid automatically paying for the front vehicle. The ETC lane recognizes vehicle speeds up to 20km/h. Speeding may result in failure to read the vehicle device information and failed deductions. Unauthorized removal or movement of the OBU device, detachment, or loosening of the ETC electronic tag will render the tag invalid. It can be sent to the bank where the ETC card was issued or the highway service office for inspection. Non-deliberate loosening or detachment only requires reactivation. When using a debit card linked to ETC, insufficient balance may cause deduction failures. Follow the guidance of on-site staff to use the manual MTC lane, paying with cash or card. Excessively thick car windshields may cause poor signal reception. This is especially important for vehicles that have had their windshields replaced after accidents or those with modified front windshields.
