What to Pay Attention to When Getting Car Repaired at 4S Shop Through Insurance
2 Answers
Here are the precautions to take when getting your car repaired at a 4S shop through insurance: Ownership of replaced parts under insurance repair: Some car owners may want to keep the damaged parts to sell or collect them. Regardless of the motive, the replaced parts cannot be kept by the car owner because insurance companies require the recovery of all replaced parts. If any part is missing, the insurance company may not compensate for that part, leaving the 4S shop to cover the cost. Check if the interior is dirty: During repairs at the 4S shop, many people may handle the car, potentially leaving dirty handprints on the interior. Therefore, carefully inspect the interior condition. If you find any dirty spots, you can ask the 4S shop to clean them. Check for unauthorized mileage: After the car is towed to the 4S shop, the current mileage will be recorded on the repair order. When signing the repair order upon picking up the car, verify that the odometer mileage matches the one written on the repair order without significant discrepancies.
When you go to a 4S shop for car repairs through insurance, I recommend first ensuring you collect sufficient evidence, such as taking photos of the accident scene and the vehicle's damage details, to avoid claim disputes. Then, immediately contact your insurance company to confirm if they have a list of partnered 4S shops; if they recommend one, it can save a lot of hassle, but I would still compare the reputations of several shops to avoid being scammed. At the 4S shop, don’t rush to sign any agreement—carefully review the repair estimate to see what items are included and what the out-of-pocket costs are. After the repair, make sure to test-drive the car yourself to confirm the issue is truly resolved, and request an official invoice and warranty certificate. Throughout the process, keep all communication records—these will serve as evidence in case of disputes. Remember, insurance claims can sometimes take time, so ask about the progress in advance to avoid delays in your daily car use. Overall, being meticulous can save you both trouble and money.
