What to Do When Your Car Gets Scratched in a Parking Lot and You Can't Find the Person Responsible?

[McDaniel]

You can use the images from your dashcam to gather relevant information and then seek assistance from the police. If the owner's car was scratched in a paid parking lot, they can approach the parking lot's management for help.

[MacClaire]

My car got scratched in the parking lot, and no one around admitted fault. I was really anxious. That day, I immediately took out my phone to photograph the scratch location, surrounding vehicles, and parking spot number, and also recorded a video as evidence. Then I went to ask the security guards if the surveillance cameras caught anything, but they said the angle didn't cover it and had me fill out an incident report. I talked with the management office for a long time, and they suggested filing an insurance claim or reporting it to the police for documentation. When I got home, I contacted my insurance company and provided the photos and materials, but the repair still cost me over 200 yuan out of pocket. Now I always park in corners to avoid risks and have even installed a dash cam just in case. This incident taught me a hard lesson—I need to protect myself in advance.