What to Do When You Find Your ETC Card Has No Money When Exiting the Highway?

[ValeriaFitz]

If you find your ETC card has no money when exiting the highway, follow the guidance of the toll station staff to the MTC or manual lane, and pay the toll by swiping a card or using cash to pass. Currently, ETC cards are divided into three types: debit cards, prepaid cards (debit cards), and credit card co-branded toll cards. Among them, ETC debit cards do not have an overdraft function, so you can only pass if there is sufficient balance on the card. ETC Lane: ETC is an electronic toll collection system, the full name is Electronic Toll Collection System, abbreviated as ETC system. There is no manual toll collection platform, and it is specifically provided for ETC vehicles equipped with an onboard unit (OBU) for high-speed passage. About Insufficient Funds in the ETC Lane: When an ETC vehicle enters the ETC lane and a transaction failure occurs, the ETC vehicle owner must comply with the work arrangements of the highway management department. If the ETC device cannot be used for the transaction, you need to pass through the manual lane by swiping a card. If you receive a toll card at the highway entrance, you cannot use the Jitong card to pay at the exit. If the owner normally receives a toll card at the highway entrance, they can only pass through the MTC lane normally to pay at the exit. In the highway electronic toll collection system, owners cannot use one Jitong card to pay for multiple vehicles. They must strictly adhere to the rule of one card and one tag per vehicle. When the owner passes through the highway toll station and the display shows insufficient balance, the owner must pay in cash to pass through the toll station. If an ETC owner exits the highway and the ETC lane does not lift the barrier, the owner pays at the manual lane to exit the highway, but the ETC also receives a deduction notice, resulting in duplicate charges. Keep the payment receipt and contact the ETC customer service hotline to apply for a refund. Things to Note About the Passage Method: Entering the ETC lane and exiting the ETC lane will not result in a charge. Entering the manual lane and exiting the manual lane will not result in a charge. Entering the manual lane and attempting to exit the ETC lane will not lift the barrier because the system does not have entry information. In this case, you must choose the manual lane. Entering the ETC lane and exiting the manual lane allows normal passage and will not result in a charge. Precautions for Using ETC Cards: Before using ETC to pass through the toll station, ETC vehicles must ensure the ETC card is correctly inserted into the OBU when passing through the ETC dedicated lane. During driving, bumps may cause the ETC card to become loose, so it is necessary to check it in time and reinsert it into the OBU if it is loose. The ETC card must be dedicated to one vehicle and cannot be changed arbitrarily after being bound to the vehicle. Before using ETC, pay attention to the fee information displayed on the dedicated lane sign. If the card balance is insufficient, recharge it in time. When passing through the ETC lane and the barrier does not lift, actively comply with the arrangements of the toll station staff or switch to the manual toll lane. If the highway toll station temporarily closes the ETC toll lane, you should use the manual toll lane to pay. The ETC dedicated lane has a speed limit of 20 kilometers per hour, and you must maintain a distance of more than 5 meters from the vehicle in front before passing. If an ETC vehicle receives a toll card in the manual toll lane, it cannot use the ETC toll lane after exiting the highway and must use the manual toll lane.