When there is insufficient balance, follow the instructions of the toll station staff to proceed to the MTC or manual lane, and pay the toll via card or cash to pass. Currently, ETC cards are divided into three types: debit cards, prepaid cards (debit cards), and credit card co-branded toll cards. Among them, ETC debit cards do not have overdraft functionality, so sufficient balance must be available on the card for passage. ETC Lane: ETC is an electronic toll collection system that allows vehicles to pass without stopping. The ETC dedicated lane (Automatic Vehicle Identification, abbreviated as AVI), also known as the Electronic Toll Collection System (ETC system), is specifically designed for ETC vehicles equipped with an On-Board Unit (OBU) and does not have a manual toll collection platform. Regarding Insufficient Balance in the ETC Lane: When an ETC vehicle enters the ETC lane and the transaction fails, the vehicle owner must comply with the arrangements made by the highway management authorities. If the ETC device cannot be used for the transaction, the vehicle must pass through the manual lane by swiping the card. If a toll card is collected at the highway entrance, the Jitong card cannot be used for payment at the exit. If the owner collects the toll card normally at the entrance, they can only pass through the MTC lane for payment at the exit. In the highway electronic toll collection system, owners cannot use one Jitong card to pay for multiple vehicles. The rule of one vehicle, one card, and one tag must be strictly followed. When passing through a highway toll station, if the display shows insufficient balance, the owner must pay in cash to pass. If the ETC lane does not lift the bar when the ETC owner exits the highway, and the owner pays at the manual lane but still receives a deduction notification, resulting in duplicate charges, the payment receipt should be kept, and the ETC customer service should be contacted for a refund. Important Notes on Passage Methods: Entering and exiting via the ETC lane will not incur charges. Entering and exiting via the manual lane will not incur charges. Entering via the manual lane and exiting via the ETC lane will not lift the bar at the exit because the system lacks entry information. In this case, the manual lane must be chosen. Entering via the ETC lane and exiting via the manual lane allows normal passage without charges. Precautions for Using ETC Cards: Before using ETC at a toll station, ensure the ETC card is correctly inserted into the OBU. Vibrations during driving may loosen the card, so it should be checked and reinserted if necessary. ETC cards are vehicle-specific and cannot be swapped arbitrarily after being bound to a vehicle. Before using ETC, check the fee information displayed on the dedicated lane sign. If the balance is insufficient, recharge promptly. If the bar does not lift when passing through the ETC lane, comply with the toll station staff's instructions or switch to the manual toll lane. If the ETC toll lane is temporarily closed at a highway toll station, use the manual toll lane for payment. The speed limit in the ETC dedicated lane is 20 km/h, and a distance of at least 5 meters should be maintained from the vehicle ahead. If an ETC vehicle collects a toll card in the manual toll lane, it cannot use the ETC toll lane when exiting the highway and must use the manual toll lane.
