What to Do When There Are Quality Issues with a New Car?
2 Answers
If problems arise with a new car, you can contact the 4S store to apply for after-sales service. The decision to replace or refund the car will be based on the nature of the problem. Below is an introduction to relevant knowledge about car after-sales service: 1. Car "Three Guarantees": The "Three Guarantees" refer to the regulations on repair, replacement, and refund for car quality issues, namely the "Regulations on the Responsibility for the Repair, Replacement, and Return of Household Automobile Products" issued by the General Administration of Quality Supervision, Inspection and Quarantine, which has been implemented since October 1, 2013. 2. After-sales channels: When car quality issues arise, negotiating with the dealer is the most direct and common method. According to the car "Three Guarantees" regulations, during the warranty period, if there are quality issues with the vehicle, you can enjoy free vehicle repair services; if a breakdown occurs while driving and the car cannot continue, the 4S store needs to send someone to the site for repairs. Related compensation should also be provided by the 4S store for situations such as towing fees and repair times exceeding 5 days.
When I noticed a problem with my new car, I immediately thought not to wait until it gets worse. Last time, my car started making strange noises just two weeks after purchase, so I drove straight to the 4S store to discuss it with them. New cars come with a warranty period, usually covering free repairs within 3 years or 60,000 kilometers. They will conduct a thorough inspection for issues like engine oil leaks or loose interior parts. Keep the purchase invoice and photos of the problem as evidence for future disputes. If you feel the service attitude is poor, you can call the manufacturer to complain or seek help from consumer associations to protect your rights. Addressing issues promptly can prevent minor problems from escalating—for example, an unaddressed electrical short circuit could lead to a fire. I believe it's important to pay attention to the dashboard warning lights while driving and record the exact time to help technicians diagnose the issue quickly. Safety comes first; don't ignore new car problems—solve them early to save trouble and effort.
