What to Do When the Number of Cancellations Exceeds the Allowed Limit?

[DeIris]

If you cancel without having secured an appointment, you can theoretically continue to make appointments even after exceeding 3 cancellations. However, if you cancel after securing an appointment 3 times, you will lose your eligibility for the exam. Online cancellations are only allowed three times. If you need to cancel after a successful pre-booking, you must personally visit the comprehensive office of the examination supervision department with your ID card to cancel.

[OArthur]

I once encountered this issue too. Due to frequent work schedule changes, I kept canceling maintenance appointments and got banned from booking for a month after exceeding the limit. I immediately called the service center, sincerely apologized, and explained the unexpected circumstances. The manager suggested I prepay a deposit for the next service to unlock the booking privilege. Since then, I've learned to check my calendar before making appointments and set multiple phone reminders to avoid last-minute changes. I also regularly communicate my car usage patterns with the service center to build trust, so they understand my sincerity. Developing the habit of planning ahead is truly crucial – don't wait until problems pile up. Just a few simple steps can resolve everything.

[SanEden]

Canceling appointments too frequently can indeed trigger the shop's policy, primarily to prevent resource wastage. After exceeding the limit, I directly contacted customer service to explain the situation, such as illness or emergencies. You might need to sign a small agreement promising to arrive on time next time or pay a small compensation fee. Understanding the shop's policy is crucial, as some shops have a cooling-off period of just one week before reinstating privileges. For daily appointments, I make it a habit to double-check the time using the APP to minimize mistakes. Maintaining a positive attitude during communication is key; shops are usually willing to give another chance, as mutual understanding is valued. Prevention is the best strategy, so don't overlook setting up appointment reminders.

[McStephanie]

Once a reservation is canceled beyond the stipulated limit, immediately contact the dealership to clarify the situation. I’ve tried calling customer service to explain the reason, such as a family emergency, and they asked for proof to restore access. The key is not to delay communication and to ask how to remedy the situation. To avoid repeating the mistake, I mark reservation dates on my calendar and check reminders a day in advance. Simple actions can resolve most issues—the main thing is to keep the lines of communication open.