What to Do When the New Energy Charging Gun Cannot Be Pulled Out?
3 Answers
Here are the solutions for when the charging gun cannot be removed from the charging station: 1. Manual unlocking of the charging gun: Since the charging gun interface has a locking function to prevent disconnection during charging, it may sometimes get locked. Try to locate the emergency unlock device. As there are various types of charging guns, the position of the unlock port may vary. It’s advisable to keep a screwdriver in the car, which can be used by inserting it into the unlock port and pushing it towards the gun’s direction to unlock. 2. Operate the charging station or key: Click to start charging, wait for a moment, and then click to stop charging. The locking interface of the charging gun might unlock. Additionally, some users have reported that unlocking the car doors automatically unlocks the charging gun, though this method may not work for all vehicle models. 3. Contact customer service: Generally, there is a customer service number on the charging station that you can call for assistance. Alternatively, you can contact the 4S store’s customer service for help.
I also encountered a situation where the charging gun got stuck last month. At first, I panicked a bit, but later realized it might be because the latch wasn't released. First, carefully check if there's a small button or pull ring on the side of the charging gun—that's the unlocking mechanism—try pressing it gently. If that doesn't work, get back in the car, find the charging menu on the central control screen, and select 'Stop Charging' or 'Unlock Gun.' Sometimes, there's a system delay, so wait a few seconds. If it's still stuck, try connecting to the vehicle via the mobile app for manual operation or restart the charging station. In my case, unplugging and replugging the charging station's power solved the issue. Regularly clean the plug interface to prevent dust buildup and avoid jamming problems. Remember not to yank it forcefully, as damaging the equipment isn't worth it. If all else fails, call the brand's customer service hotline for professional guidance.
It's quite common for the charging gun to get stuck, mostly due to electronic lock jamming. First, check if the gun head is dirty or has ice buildup, clean it thoroughly, and try again. Then, look for a manual unlock button on the gun body, press it while gently shaking and pulling. If it still doesn't budge, return to the car, press the start button to enter the vehicle state, and check the charging settings option to unlock. If all the above methods fail, try restarting the vehicle: turn off the power for a few minutes and then turn it back on. This method worked on my previous Tesla. Note that different car models have different lock designs; for example, the Volkswagen ID series sometimes requires long-pressing the remote key to unlock. Preventive measures include charging in dry environments to avoid rust caused by moisture. Always stay calm during handling, safety first.
