What to Do When the NETA Car Charging Gun Cannot Be Removed?
3 Answers
The charging gun being locked and unable to be removed is one of the most frustrating issues for electric vehicle owners, as such problems never occurred with traditional fuel-powered vehicles during refueling. However, there's no need to worry—there's always a solution to help you remove the charging gun. 1. Manual Unlocking of the Charging Gun Since the charging gun interface has a locking function to prevent disconnection during charging, it may sometimes get stuck. Try locating the emergency unlock mechanism. As charging guns come in various types, the position of the unlock slot may differ. It's advisable to keep a screwdriver in your car, which can be handy in such situations. Insert the screwdriver into the unlock slot and push it toward the gun head to unlock it. 2. Operate the Charging Pile or Use the Key Click to start charging, wait a moment, and then click to stop charging. The charging gun's locking interface might unlock. Additionally, some users have reported that unlocking the car doors automatically releases the charging gun, though this method may not work for all models. 3. Contact Customer Service. Most charging piles have a customer service hotline listed, so you can call for assistance. Alternatively, you can reach out to the 4S store's customer service for help.
Last time, I couldn't unplug the charging gun after charging my NIO car, which was really frustrating. I think the most common reason is that the car isn't fully unlocked. Try pressing the unlock button inside the car or using the mobile app to unlock it. Sometimes, the charging gun gets physically stuck, especially in winter when the plug freezes. In such cases, first disconnect the power from the onboard charger and then gently wiggle the gun head. If it still won't come out, don't force it as it might damage the charging port. Contacting the 4S store revealed it might be a lock mechanism failure. Now I've learned to always ensure the car's dashboard displays 'Charging Complete' before operating, which is crucial to prevent such embarrassments. Never overlook the safety design in the manual that warns about the automatic locking if the gun isn't unplugged in time.
EV owners often complain about charging guns getting stuck after charging. As a car enthusiast, here are some practical tips. First, check if the key is nearby to allow for sensor unlocking, then press and hold the button on the gun for 3 seconds to try mechanical release. If the charging port is clogged with dust causing poor contact, clean it promptly to prevent malfunctions. Regular maintenance is recommended to have a technician check the lubrication of the locking mechanism, as frequent plugging and unplugging can cause wear. If you encounter an issue, stay calm and wait ten minutes—the system protection might release automatically. If that doesn't work, call NIO customer service for emergency guidance. When parking, choosing a flat surface to avoid plug misalignment is crucial.
