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What to Do When the ETC Indicator Light Stops Working?

1 Answers

DelEmma

07/25/25 11:13am

If the ETC indicator light is off or the screen is black, and pressing the top button or inserting the ETC card does not respond, it may indicate that the ETC device is out of power or has malfunctioned. You can take the ETC device and card to a nearby ETC service center for inspection. If the issue is not due to human-caused damage, the device can be reactivated or replaced. ETC Usage Precautions: The ETC transaction sensing range is 8 meters. When the vehicle ahead is stationary, maintain a distance of more than 10 meters to prevent accidental payment for the vehicle ahead, especially if its ETC device is faulty or absent. The ETC lane recognition speed is 20 km/h. Driving too fast may prevent the system from reading your vehicle's device information, leading to failed transactions. Unauthorized removal or movement of the OBU device, or if the ETC electronic tag becomes detached or loose, can cause the tag to deactivate. Take it to the bank where the ETC card was issued or a highway service center for inspection. If the detachment is not human-caused, reactivation may suffice. When using a debit card linked to ETC, insufficient balance can cause transaction failures. Follow on-site staff guidance to use the manual MTC lane for cash or card payment. Thick windshield glass may cause poor signal reception. This is especially important for vehicles that have had windshield replacements after accidents or modifications.

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