What to Do When the ETC Card is Pulled Out?
2 Answers
After the ETC card is pulled out, it should be reinserted gently into the ETC sensor's card slot with the side containing the chip facing forward. Once the sensor detects the ETC express card, the sensor's display will light up and show the message "Start Billing," indicating that the connection between the sensor and the express card is intact. The installation position for ETC is as follows: The height should be no lower than 1.2 meters and no higher than 2.5 meters. The installation angle N should be between 30 and 90 degrees (the angle between the surface of the electronic tag and the horizontal plane). For small vehicles such as cars and minivans, the OBU device should be installed in the upper-middle part of the front windshield. For large vehicles like trucks and buses, the installation position should be in the middle-lower part. If the vehicle has anti-explosion film or if it is applied later, since the film contains metal ions that may interfere with the signal transmission of the microwave communication link, the ETC should be installed in the "microwave window" area or a rectangular area of 8cm x 10cm should be cut out in the anti-explosion film.
I accidentally pulled off my ETC tag last time and was sweating with anxiety, since ETC is an essential device for highway toll collection. If not properly fixed, it simply won’t be recognized at toll stations. The ETC tag is adhered to a specific spot on the windshield with adhesive, containing sensitive sensors and antennas that automatically connect to the toll system. Once removed, the signal gets interrupted, and internal components may even get damaged. I quickly checked if the tag was damaged, then reattached it to the original position using the original double-sided tape—it must be placed near the lower part of the rearview mirror, avoiding interference from sunshade films or metal mesh. I powered it on to test if the indicator light flashed; if not, I immediately drove to an ETC service center for inspection, as recalibration or reactivation might be needed. Remember, the ETC tag is fragile—don’t disassemble or rinse it with water. Just gently wipe off dust with a damp cloth for regular cleaning. If it’s completely broken, contact customer service at 95522 to apply for a replacement online—quick and hassle-free.
