What to Do When the ETC Card and License Plate Number Do Not Match?

1 Answers
DelElias
07/30/25 4:22am
Solutions for when the ETC card and license plate number do not match: Toll collectors can review and verify through the backend vehicle capture images, perform ETC and MTC vehicle type verification, and direct drivers to the MTC manual lane to pay the toll in cash or by card under the guidance of on-site staff. Drivers may also have a return entry station IC card in hand; if the ETC pass card is lost, it may cause the OBU to display a mismatched license plate. Another scenario is when the license plate color is incorrectly entered during the application for an ETC charge card, i.e., incorrect vehicle information input, which will also show inconsistency between the ETC charge card and the actual license plate. In such cases, the ETC device and card need to be taken to the corresponding ETC service outlet for testing, rewriting the vehicle information, and performing a secondary activation before they can be used.
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