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What to Do When ETC Visa Fails?

1 Answers
McSadie
07/29/25 11:19pm
ETC displaying label detachment means the device is currently unavailable and needs to be reinstalled and reactivated at the original processing point or any highway ETC service center. The ETC installation process is as follows: Upon receiving the device, first check if the ETC card and electronic tag (OBU) are damaged. Press the anti-tamper button on the back of the OBU, the red light will briefly illuminate, and the OLED screen will display "Visa Invalid" or "Please Insert Card," indicating the device is functioning normally. Clean the front windshield, ensuring the glass surface is smooth, clean, and dry. Then peel off the adhesive backing of the OBU and stick it to the installation position, pressing firmly for 2-3 minutes to remove any air bubbles. Insert the ETC card with the front side facing the driver and the back side facing the windshield, ensuring the chip is inserted into the OBU device. ETC activation method: Insert and remove the ETC card twice consecutively until the electronic tag screen displays "Bluetooth On." If "Tag Invalid" appears when inserting and removing twice without attaching the electronic tag, this is normal and does not affect activation. Alternatively, press the button on top of the electronic tag to enable Bluetooth directly. Turn on your phone's Bluetooth and open the corresponding mobile app (usually a download QR code is provided on the electronic tag), then enter the device activation interface. Click on device connection and wait patiently for the "Connection Successful" prompt. Once connected, upload a photo of the vehicle's front to complete activation.
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