What to Do When ETC Card is Restricted?
3 Answers
ETC restrictions are mostly caused by abnormal status of the bound bank card. The following situations may occur: 1. Account Overdraft: If the ETC is bound to a credit card and there are overdue payments while still using ETC, it is highly likely to result in ETC deduction failure, leading to being blacklisted. Ensure timely repayment of the credit card each month. It is recommended to activate the automatic repayment function for the relevant bank's credit card to perfectly resolve this issue. 2. Abnormal Card Status: For example, insufficient balance in a debit card, frozen bank account, bank system issues, etc., may all cause abnormal card status leading to ETC system deduction failure. If you cannot pass through ETC due to such reasons, you can pay in cash on the spot first and then call the bank's customer service to resolve the issue.
Last time my ETC card was restricted, it was really urgent—it suddenly stopped working on the highway. Later, I found out that my account was short by about ten yuan. I quickly recharged it through my mobile banking app, and it was restored within minutes. If it's due to system maintenance or card aging, I recommend going directly to a nearby ETC service center for consultation—they can handle it quickly. If it's a violation like not having the tag properly displayed and getting photographed, you should pay the fine on the traffic police platform as soon as possible—don’t delay. I’ve developed a habit of checking my app balance and setting reminders every month, so I don’t run into last-minute issues. In short, don’t worry—just take action, and it’s no big deal.
When encountering ETC card restrictions, I first check the official app to view the balance or notifications, and promptly top up online if there's a fee shortage. If the account is normal, I call the customer service hotline 400 to clarify the issue—they can identify reasons like system bugs or card failures. Sometimes there are highway toll calculation errors, so I apply for manual processing on the ETC website. I always keep a cash card as a backup to avoid relying solely on electronic devices. Regularly checking app notifications helps prevent minor issues from escalating. Remember to resolve problems early to avoid long queues at highway toll stations.
